Our policy lasts 60 days. If 60 days have gone since your purchase, unfortunately we can't offer you a refund or exchange.
We offer a 100% refund or a replacement item shipped to your door free of charge if there is a mistake on our end. This applies to the following:
- Your item is lost in transit
- Your item is damaged/broken in transit
- Your item is defective
- You receive the wrong item or item description based on your order
**Note: Refunds are NOT available on Special 'Offer' promotional items, I.E: free gift + shipping - we can only offer a replacement as applicable to the above terms**
Please take time to order the correct item(s) (colour, style, pattern, model etc.) as we cannot refund you if you make an incorrect order. If you notice that you have ordered incorrectly, please let us know within 24 hours and we may be able to resolve the issue. After 24 hours, we do not accept returns for products which are not broken or delivered incorrectly.
When purchasing clothing or accessories, please review the sizing information prior to your purchase as standard sizing varies between countries. If you choose the wrong sized item, we cannot accept returns or apply for refunds.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you are eligible for refund, the cost of return shipping will be deducted from your refund.
Your satisfaction is our priority. If you are unsatisfied with your item, always please email us at email@example.com and we may offer you an in-store credit equal to the value of your purchase.